Terms and Conditions

Booking Process

1. We require 30% of deposit to be made to guarantee the villa blocking, in low season. We will hold your confirmed reservation in maximum 5 working days to give you enough time to transfer the payment. Scanned transfer receipt should be sent via e-mail during this period. If we did not receive it, we will release your reservation.
2. We require 50% of deposit to be made to guarantee the villa blocking, in high and peak season. We will hold your confirmed reservation in maximum 3 working days to give you enough time to transfer the payment. Scanned transfer receipt should be sent via e-mail during this period. If we did not receive it, we will release your reservation.
3. Bank Details as follow:
   PT. BALI VIVALAVI ESTATE
   Bank International Indonesia (BII)
   Kuta Square Sub Branch, Bali
   Komplex Pertokoan Kuta Square Blok E 3-4
   Kuta – Bali, Indonesia (80361)
   Acc. No (Rp): 2-177-009271
   Swift Code: IBBKIDJA
4. We will send you a confirmation e-mail once we receive the payment in our account.

Cancellation/ Refund Policy

Please review the cancellation policy by matching your check in date with the hotel season in Bali . Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

Low Season

Date	Condition
+15 days before requested arrival date	There is a 10% of paid amount as administration and banking charge
14 - 7 days before requested arrival date	There is a 15% of paid amount as administration and banking charge
6 - 3 days before requested arrival date	There is a cancellation fee of one night stay
2 - 0 days before requested arrival date	There is a cancellation fee of your full booking amount.

• Amendment, any changes to your reservation must be made through our office (by fax or e-mail) not less than 5 business days prior to check-in date. This applies to change of dates, extension of stay, early check out, delayed arrival or cancellation in full or in part.
• **You should also contact us if you have any problems with your reservation on arrival or during your stay.
• All requests for additional nights or rooms are subject to room availability.
• All amendments will incur a fee of US$ 5, if the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked). All amendments are subject to availability.
• Amendments are only effective when we have confirmed by email or facsimile.
• Vivalavi Villas will not be responsible for any (additional) charges incurred after cancellations / amendments without confirmation from our side.

Cancellation/ Refund Policy

Please review the cancellation policy by matching your check in date with the hotel season in Bali . Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

High Season

Date	Condition
+15 days prior to check-in	10% of total room price will apply for handling and banking fees.
15 days (or less) prior to check-in	One night penalty plus handling fee (10%) will be charged.
7 days (or less) prior to check-in	TWO night penalty plus handling fee (10%) will be charged.
6 - 0 days before requested arrival date	There is a cancellation fee of your full booking amount

• In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice.)
• Amendment, any changes to your reservation must be made through our office (by fax or e-mail notice) not less than 10 business days prior to check-in date. This applies to change of dates, extension of stay, early check out, delayed arrival or cancellation in full or in part.
• **You should also contact us if you have any problems with your reservation on arrival or during your stay.
• All requests for additional nights or rooms are subject to room availability.
• All amendments will incur a fee of US$ 5, if the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked)
• Amendments are only effective when we have confirmed by email or facsimile
• Vivalavi Villas will not be responsible for any (additional) charges incurred after cancellations / amendments without confirmation from our side.

Peak Season

Date	Condition
+30 days before requested arrival date	There is a 10% administration and banking charge
30 - 22 days prior to check in	Two nights penalty plus handling fee (10%) will be charged.
21 days (or less) prior to check in	No refund will be made

• In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice.)
• Amendment, any changes to your reservation must be made through our office (by fax or e-mail) not less than 15 business days prior to check-in date. This applies to change of dates, extension of stay, early check out, delayed arrival or cancellation in full or in part.
• **You should also contact us if you have any problems with your reservation on arrival or during your stay.
• All requests for additional nights or rooms are subject to room availability.
• All amendments will incur a fee of USD 10, if the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked.)
• Amendments are only effective when we have confirmed by email or facsimile
• Vivalavi Villas will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.

Upon check in

Since we receive payment on cash basis only, we require our valued guests to open a deposit for your personal account. This account will be used to cover your in house expenses (ex; Restaurant, spa, etc). Account balance will be adjusted upon check out.

Length of Stay	Open Deposits
1 - 4 nights	IDR 2.000.000 or US$ 250
5 – 7 nights	IDR 3.500.000 or US$ 375
7 – 14 nights	IDR 7.000.000 or US$ 750
Above 14 nights	TBA upon booking